Today I was working on Google Hangout with a group of colleagues when one of the participants had a problem.

Colleague 1: (Looking into the camera) Rochelle, I am having trouble.

Me: (Looking at her in the camera) What seems to be the trouble?

Colleague 1: My screen went black and I can’t see anything.

Me: Really? Ok, maybe your computer died and you have to restart it.

I am going to let that sink in.