Sometimes I feel like I work for NASA whenever I am speaking to any non-friend on the telephone. For instance, I had to make a new appointment with a doctor and since there are apparently “many” others with the same exact birth date, I also have to give my last name. However, my last name is not easily understood by most receptionists, and it always comes down to this:
Customer Service Rep (CSR): Can I get your DOB?
CSR: And the last 4 digits of your social?
CSR: And what is your name?
Me: Rochelle Weiner
CSR: Is that Weener?
Me: W as in walrus, e as in elephant, i as in idiot, m as in mother, e as in egg and r as in …. well, you know what the r stands for.